18/09/09 ~ Postal Dispute Information
The Royal Mail is currently experiencing sporadic, localised, industrial action across the country. This is causing inbound and outbound mail disruption. Check if your area is affected here.
If you are experiencing disruption to the mail and wish to contact us without using the post, you can reach us by e-mail, fax and phone, as well as use some services on-line:
Customer Service Centre
Opening hours are
Monday - Friday 8.30am to 5.00pm
Telephone: 0845 603 7777
Fax: 0191 226 1839
Email: CSC@rpa.gsi.gov.uk
For RLR Mapping Update issues
Opening hours are
Monday - Friday 8.30am to 5.00pm
Saturdays - 8:00am to 1:00pm
Telephone for queries: 0845 603 7777 and select the option for the Rural Land Register
Telephone to agree your new maps: call Freephone on 08000 743939 and give your Single Business Identifier. Line open 7 days a week, 24 hours a day
Text message to agree your new maps: text your Single Business Identifier to 07786 205 618. (Texts will be charged at your standard rate).
Fax: 0191 226 5354
Email: CSC@rpa.gsi.gov.uk
British Cattle Movement System (BCMS)
Registered CTS Online users should continue to use this system.
Customers who are not registered with CTS Online can contact BCMS:
Monday to Friday - 8am to 5.30pm
Saturday - 9am to 1pm (limited service)
Sunday - Closed
Telephone: 0845 050 1234 (General), 0845 050 3456 (Welsh language)
Fax: 01900 702 124
e-mail bcms-enquiries@bcms.rpa.gsi.gov.uk
If you experience any difficulty contacting us by fax or email please telephone us using the numbers above.
Page published: 26 August 2010