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Inspectorate - Introduction
I am pleased to have this opportunity to give you a brief overview of our role within RPA and the service that we provide.
Our overall aim is to provide a service that meets the regulatory control requirement of the schemes administered by RPA in the most cost effective manner, whilst minimising the disruption to you and your business.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
For more information about the way we conduct our business, please click on the documents below or the links to the left of this page.
Inspection visits - customer leaflet
Page published: 13 November 2013