What we expect of you
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
If you are not happy with any part of our service you can contact us by e-mail, letter or telephone. It will help us to investigate your case if you set out the facts as fully as possible and give us your Single Business Identifier (SBI), if you have one.
For the Single Payment Scheme you should telephone 0845 6037777 or send an
e-mail to CSC@rpa.gsi.gov.uk.
For Cattle Tracing (BCMS) you should telephone 0845 0501234 or send an e-mail
to bcms-enquiries@bcms.rpa.gsi.gov.uk.
Or, if you prefer you can write to our Customer Service Centre at:
Rural Payments Agency
PO Box 1058
Newcastle upon Tyne
NE99 4YQ.
For matters not relating to the Single Payment Scheme you should contact the person dealing with your case.
If you are not satisfied with our response to your enquiry you can contact our Customer Relations Team at:
Customer Relations (100 NGH)
Rural Payments Agency
PO Box 69
Reading
RG1 3YD.
Fax: 0118 9687114
E-mail: customerrelations@rpa.gsi.gov.uk
Thank you for co-operating during the inspection visit.
Page published: 22 June 2010